Return Policy

At koshinemall.com your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free 7-day return policy—no questions asked!
Returns

• Timeframe: You have 7 days from the date of purchase to return your item(s).
• Condition: Items must be in their original condition and packaging.

1. Process: To initiate a return, please follow these steps: Visit our Returns Center on koshinemall.com and enter your order number and email address.
2. Follow the instructions to select the items you’re returning and print your prepaid return shipping label.
3. Pack your item(s) securely and attach the return label to the outside of the package.
4. Drop off the package at any authorized shipping center.

Exchanges
We understand that sometimes you might need a different size, color, or product. Exchanging your item is easy:

• Process: Use our Returns Center to initiate an exchange.
• Availability: If the desired item is in stock, we’ll ship it to you as soon as we receive your return.
• Pricing: If there is a price difference between the exchanged items, we will either refund the difference or charge the additional amount to your original payment method.

Refunds

• Processing: Once we receive your returned item(s), we’ll process your refund within 5-7 business days.
• Method: Refunds will be credited to your original form of payment.
• Notifications: You’ll receive an email notification once your return is received and your refund is processed.

Contact Us
Should you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us:
support@koshinemall.com
We’re committed to providing you with the best possible service and ensuring that your returns and exchanges are as flexible and stress-free as possible!