Shipping Policy
Shipping Method: We primarily ship our products through Amazon to ensure a reliable and efficient delivery service. Our commitment is to dispatch your order within 24 hours of purchase confirmation during business days.
Delivery Timeline: Once your order is dispatched, you can expect delivery within 2-5 business days for domestic shipments. Please note that delivery times are estimates and can vary due to factors outside our control.
Tracking and Delivery Confirmation: We understand the importance of monitoring your order’s journey. Therefore, all orders are accompanied by a tracking number and delivery confirmation. This information will be shared with you via email immediately after your order has been shipped, allowing you to track your package’s progress to your doorstep.
Contact Information for Order Issues: If you encounter any issues with your order, whether it’s a delay, damage, or any other concerns, please do not hesitate to contact us at support@koshinemall.com. Our dedicated customer service team is here to assist you with any inquiries or problems you may encounter.
Missing Orders: In the rare event that you do not receive your order, please contact us at support@koshinemall.com with your order ID and a detailed explanation of the issue. We are committed to customer satisfaction and will gladly re-ship your order at no additional cost to ensure that you receive your products.
Shipping Fees: Shipping fees vary depending on the size and weight of your order, as well as the delivery location. The applicable shipping fee will be calculated and displayed at checkout before you complete your purchase.
International Shipping: Currently, we are focused on serving customers in certain countries around the world. Please stay tuned for future updates as we expand our shipping capabilities.
Packaging: All items are packed securely to prevent damage during transit. We are committed to environmental sustainability and use recyclable materials wherever possible.
Changes to Your Order: If you need to make any changes to your shipping details after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed for shipping.
Refunds and Returns: For information on refunds and returns, please refer to our separate Refund and Return Policy page.
We are dedicated to ensuring a smooth and hassle-free delivery experience for all our customers. Should you have any further questions about our shipping policy, please feel free to reach out to us. Thank you for choosing us for your needs.
Delivery Timeline: Once your order is dispatched, you can expect delivery within 2-5 business days for domestic shipments. Please note that delivery times are estimates and can vary due to factors outside our control.
Tracking and Delivery Confirmation: We understand the importance of monitoring your order’s journey. Therefore, all orders are accompanied by a tracking number and delivery confirmation. This information will be shared with you via email immediately after your order has been shipped, allowing you to track your package’s progress to your doorstep.
Contact Information for Order Issues: If you encounter any issues with your order, whether it’s a delay, damage, or any other concerns, please do not hesitate to contact us at support@koshinemall.com. Our dedicated customer service team is here to assist you with any inquiries or problems you may encounter.
Missing Orders: In the rare event that you do not receive your order, please contact us at support@koshinemall.com with your order ID and a detailed explanation of the issue. We are committed to customer satisfaction and will gladly re-ship your order at no additional cost to ensure that you receive your products.
Shipping Fees: Shipping fees vary depending on the size and weight of your order, as well as the delivery location. The applicable shipping fee will be calculated and displayed at checkout before you complete your purchase.
International Shipping: Currently, we are focused on serving customers in certain countries around the world. Please stay tuned for future updates as we expand our shipping capabilities.
Packaging: All items are packed securely to prevent damage during transit. We are committed to environmental sustainability and use recyclable materials wherever possible.
Changes to Your Order: If you need to make any changes to your shipping details after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed for shipping.
Refunds and Returns: For information on refunds and returns, please refer to our separate Refund and Return Policy page.
We are dedicated to ensuring a smooth and hassle-free delivery experience for all our customers. Should you have any further questions about our shipping policy, please feel free to reach out to us. Thank you for choosing us for your needs.